![]() Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. My issue comes from the “Freeze” portion. I have had success but more times I find this not to be too accurate. Purchasing flights is a frustrating process. I know that prices can change in a drop of a dime. I have always taken this app with a grain of salt. I thought this app would be better, or at least fair. Now our family plans which I had been saving every dollar to see a niece my kids and wife had never met, is fried in a single apps inability to recognize the human side of navigating traveling in these crazy days! So bummed. Stay away from this app! Google Flights is a better, more honest option without the unfair handcuffs. I really hope they can reconcile this, otherwise it’s an indictment of the suggestion they are looking out for their customers. I tried to reach out to customer service, but they said they’d get back to me in 24 hrs. ![]() So now I’m paying $700 more for four tickets, because this app obligated me to commit to another flight when I was only trying to explore my options for my family. I was now frozen in to a new flight which I was only trying to understand how much more it would cost. ![]() I was given the option to look for other flights, all of which were massively inconvenient and more expensive, but I selected one to see what the total would be with the deposit I had already committed, and in doing so, they removed my option to get a refund on my price freeze deposit. The price had increased more than $400 per ticket (I was purchasing 4 for my family.) Good thing I had a price freeze, right? Nope! this app wouldn’t allow me to book that flight any longer. I paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. Update: this app replied to my review and said "Thanks for your feedback. As of right now, this app has stolen $122 dollars from me and they give their customers no way to contact them directly. I don’t want other people to have to go through this as well. Through Hopper they say not to submit multiple customer service request forms due to it taking longer for them to respond. It has been weeks and I have not heard back from this app. I have not been able to contact this app since they do not have a customer service number nor do they respond to their customer service request forms through Hopper. this app did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through this app the money was refunded to this app instead of me. The flight had been rescheduled for two days prior to the original date. Until recently I had booked a flight with spirit through this app. ![]() So I had been using this app for a year without a problem. ![]()
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